Products > Ayehu eyeShare - Critical Situation Management
Run Book Automation / IT
Process Automation
Ayehu eyeShare is an innovative, complete and cost-effective Run Book Automation (IT Process Automation) solution.
eyeShare is designed to guarantee the availability and reliability of critical business systems – proactively reducing or eliminating process inefficiencies, minimizing downtime and improving service quality.
- Discover 'How to Get Critical Systems Back Online in Minutes.' This new White Paper offers practical guidelines on improving Mean Time to Recovery (MTTR) and reducing time spent on problem resolution. -
The Challenge – Improving Service Levels,
while reducing IT costs
Organizations
require business and IT processes to be as efficient and reliable as possible.
Any disruption in the availability of critical business systems can be costly,
time-consuming and negatively impact the quality of service delivered to customers and users.
IT
Staff are burdened with time-consuming and labour-intensive manual procedures
for diagnosing, analyzing, notifying, escalating and resolving issues.
The Solution – eyeShare Run Book Automation / IT Process Automation
eyeShare integrates, orchestrates and automates critical event management processes – accelerating the mean time to repair (MTTR) and reducing the
complexity and costs associated with incident identification and problem resolution .
eyeShare manages events, sets priorities, assigns
tasks and coordinates resources - Simplifying IT management for your IT organization. Watch a Short Demo:
eyeShare Features
- Event-driven
visual workflow (No coding, just drag-and-drop to design powerful workflow
processes)
- Dynamic
Rules based engine
- Plug-and-play
integration with IT platforms
- Bi-directional
communication between systems and staff, using multiple convenient channels (Email,
SMS, IVR, IM)
- Automated
alerts and escalation procedures
- Local
or remote task execution
- Centralized
dashboard for real-time status reporting
- Comprehensive
event documentation and statistics reports
eyeShare Benefits
- Proactively
reduce the number of incidents to improve service quality and system up-time
- Automate
time-consuming, repetitive tasks – allowing IT staff to focus on higher value
activities
- Reduce
complexity of incident & problem management and resolution
- Reduce IT costs, while improving IT operational efficiency
eyeShare is a leading IT Process Automation solution supporting thousands of users globally:
