Product > Geomant - Applications to Enhance Microsoft UC

Unified Communications Applications: In Detail...

Presence Suite for OCS and Lync: Delivers rich presence and reporting. Aggregate presence information, view geographic location information, and integrate presence with business processes

Mobile Presence: Extends presence information to include real-time and historic information about users' geographic location

SMS for OCS/Lync: Enables SMS text messages to be sent from the Microsoft Office Communicator or Lync client

Abuse Filter for OCS/Lync: Designed to prevent the misuse of Instant Messaging. The application checks Instant Messages against a configurable blacklist of words and phrases

OCS/Lync Call Recorder: Records calls from OCS and Microsoft Lync to meet compliance and quality requirements. Calls can be easily archived and accessed

Mobile Call Recorder: Records mobile phone conversations for compliance and quality. Integrates with Microsoft Exchange for easy access to call history from within Outlook

MWI2007: A message notification add-on which extends Microsoft Exchange Unified Messaging with Message Waiting Indicator and SMS text messaging capabilities

Contact Expert: A fully-featured, multimedia contact center solution for Microsoft Lync and OCS

UC Client Accounting: Call Accounting and Client Billing solution for Microsoft Unified Communications - Lync Server 2010

Geomant develops innovative, feature-rich applications to enhance and protect Microsoft Unified Communications infrastructures.

The Geomant suite of UC products is tightly integrated with Microsoft Office Communications Server R2 and Lync Server 2010.

These additional, business-focused applications are designed to help organizations improve business processes, meet compliance requirements and drive return on investment on the Microsoft UC platform.

Spotlight: OCS / Lync Call Recorder

A flexible call recording add-on solution for Microsoft OCS R2 and Lync Server 2010. Designed to help organizations meet regulatory compliance requirements and quality objectives for OCS/Lync based voice calls.

Key Features:

• Records inbound and outbound voice calls from Microsoft OCS and Lync
• Can be set to record all calls automatically, or user initiated on-demand recording
  
• Record both one-to-one and conference calls
• Calls can be archived and easily accessed for future reference
• Offers an online management and supervisor facility for easy search and review of recorded calls
• Integrates with Exchange Server - making recorded calls accessible from the conversation history folder and calendar within Outlook
  
• Also supports customized integration to make calls accessible through in-house and third-party applications
  

How it Works:

• A recording 'agent' is defined as a OCS/Lync user
• A user can be predefined to have all calls automatically recorded, or can manually select which calls to record
  
• The user simply adds the recording agent to a call to start on-demand recording
• Call recordings are accessible to users through integration with the Exchange Server and to administrators and supervisors through a secure web interface
• Recorded calls are stored and archived according the individual organization's policies and requirements
  

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