Products > Geomant Presence Suite for OCS and Lync Server 2010
Additional Unified Communications Applications: In Detail...
Mobile Presence: Extends presence information to
include real-time and historic information about users' geographic location
SMS for OCS/Lync: Enables the sending of SMS text
messages from the Communicator or Lync client
Abuse Filter for OCS/Lync: Designed to prevent the
misuse of Instant Messaging. Checks Instant Messages against a configurable
blacklist of words and phrases
OCS/Lync Call Recorder: Records calls from OCS and Lync to meet compliance and quality requirements. Calls can be easily archived
and accessed
Mobile Call Recorder: Records mobile phone
conversations for compliance and quality. Integrates with Microsoft Exchange
MWI2007: Extends Microsoft Exchange Unified Messaging with Message Waiting Indicator and SMS text messaging capabilities
Contact Expert: Turns Microsoft OCS / Lync into a fully-featured, multimedia contact center solution
UC Client Accounting: Call Accounting and Client Billing solution for Microsoft Lync Server 2010
Presence
Suite for OCS and Lync
Presence
Suite extends the presence
capabilities of the Microsoft Unified Communications platform. It offers the
integration of rich, real-time presence information with multiple business
systems to optimize work allocation and workflow decisions.
Users and automation systems require more than just a contact’s current presence status in order to make intelligent decisions. To properly identify an
individual with the appropriate resources necessary to perform a particular task, Geomant extends presence to include:
- Skills-based resource identification/allocation
- Geographic presence information
- Historical presence analysis and presence
forecasting
Users view detailed presence information through an intuitive OCS / Lync client
interface. Meanwhile, business applications utilize an open API to provide
automated, real-time transaction routing.
Find the right person as quickly as possible - An information search can be
conducted to identify an individual meeting a certain set of criteria (skill,
location, availability...) The presence suite responds, in real-time, to
identify the most appropriate individual. Once identified, you can instantly
initiate a conversation with that person by email, phone call, or SMS text
message.
Geomant’s Presence Suite for OCS and Lync compiles information regarding an individual’s presence from multiple sources, including:
- Microsoft Office Communicator and Lync Client
- Microsoft Outlook Calendar
- Mobile devices
- Skills databases and additional business applications
The Presence Suite can be integrated with business systems, such as ERP or workflow applications, to become an integral part of business processes.
Components
Presence Repository & Reporting: Stores all the
actions related to a users' presence information - facilitating real-time and
historic analysis and reporting. It sets the basis for the real-time
transaction and call routing functionality of the Presence Suite. It includes a
portfolio of standard management reports and allows custom reports and queries
to be created as required.
.
Presence Viewer: An enhanced
Microsoft Office Communicator / Lync client interface displaying current presence
information, location information and contact details. The viewer also
provides a forecast of contact availability based on historic presence information - allowing meetings and calls to be scheduled with
greater efficiency. Customized interfaces can be created and delivered through
the Communicator / Lync client to meet specific business requirements.
Presence Based Intelligent Routing: Allows automated and customized routing of inbound calls, based
on several factors - including caller details and recipient's presence status. Personalized routing rules can be defined
for each individual in the organization.
Presence Aggregation: Gathers
information regarding an individual's presence from multiple sources –
including Microsoft Office Communicator / Lync client, Microsoft Outlook Calendar, phone
systems, mobile devices, and additional integrated business applications – to provide accurate and reliable presence information for each individual. This data
is then shared with other users through the Presence Viewer and with integrated business
applications through an XML interface.
Mobile Presence: Extends the presence information in the Microsoft Office Communicator / Lync client to include geographic location. Users and systems can check both the availability and the current location of users - enabling significant improvements in business processes and increasing the productivity of mobile workforces
